For families and coordinators
How do I track orders?
Find your order status, shipment details and the next step if you need help.
Track an orderStep by step
Find the order you’re looking for
Open Track an order and use the email address from checkout. You can also sign in to your buyer account to see past purchases, or open the link in your order confirmation.
Check the latest status
Review the order status and any recorded shipments. When a tracking link is available, open it for the carrier’s latest delivery information.
Ask for help with the order details
Use the available order actions for a receipt, address change or refund request. If an action is unavailable or something looks wrong, contact support with your order ID and checkout email.
A paid order is not necessarily shipped. Delivery dates depend on the products and fulfillment status; check the information on your order.
Common questions
Where do coordinators see store orders?
Open the Orders section of your store dashboard. Review the status and order details there; a paid status confirms payment, while shipment information shows fulfillment progress.
Do buyers need to sign in to track an order?
The Track an order page accepts the email address used at checkout without requiring sign-in. Some order actions may ask you to verify access to the order.
When will my order arrive?
Check the dates and shipment information shown for your order. Product availability, production and shipping can affect delivery. A carrier tracking link appears when a shipment has been recorded.
Can I change an address or request a refund?
Open the order details and use the available address-change or refund-request action. Availability depends on the order’s status. A request needs review and does not guarantee a change or refund; contact support if you cannot find the action you need.