Open order tracking and enter the email address used at checkout. Your order details show the latest status and tracking when available. For a missing or incorrect item, include your order number when contacting support.

Find my order

How do I add products to my store?

Open your dashboard and choose Products. Add or edit your products, then preview your store before sharing it with your team.

Manage products

Do I need a separate affiliate account?

No. Open Affiliates in your TeamStores dashboard using your main account. From there, you can set up your referral link, review earnings, and connect Stripe for payouts.

Go to Affiliates

How do I change the emails I receive?

Use Email preferences at the bottom of an optional email to choose which updates you receive. That personal link opens your preferences securely. Essential order, account, and security messages still arrive.

Get help with email preferences

Back to dashboard

Your team, supported

How can we help?

From your first store to your next delivery. Find the answer, get back to your team.

Browse topics Contact support

For shoppers

Find your order

Check order status and delivery updates using your checkout email.

Track an order

For store owners

Run your team store

Manage products, share your store, and keep an eye on orders.

Open dashboard

For affiliates

Grow with your team

Use your main account to manage your referral link and earnings.

Open Affiliates

Browse help topics

A good place to start

Set up your store

Create your store, add products, and get ready to launch.

Share with your team

Find your store link and choose how to share it.

Orders & deliveries

Find tracking and get help with an existing order.

Pricing & fundraising

Understand product prices and your team's earnings.

Account & privacy

Manage your data and account deletion.

Affiliate links & earnings

Your referral tools, inside your main account.

Common questions

Straight answers. A next step when you need one.

Where's my order?